Shipping & Returns

We believe that you will be pleased with your purchase from the OKACC battery factory. we stand by our great products and prices.

Payment
When you order in our shop you can pay with your credit card.
You can also use Bank transfer to the account of OKACC. If you choose this option you will receive the bank account after you checked out.

Cancellation
If you want to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. As batteries are special chemical products, once our factory starts production, we can not cancel or modify it anymore, More details, please contact your sales manager.

Returns Policy
You may return most new, unopened items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Destinations
We ship to virtually all countries. There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you.

Please write the Address in English Language, it can help the shipping company easy to read and handle the package.

Shipping Costs
You can view the shipping fees on each product page and at checkout. In some cases, shipping costs need to be handled manually by us, in international transport, batteries are dangerous goods, which have very strict transport requirements, and the shipping fee is more expensive than ordinary goods, due to the influence of transportation conditions, the freight is not stable, when the customer submits the order, it will be manually reviewed and confirmed by OKACC sales manager, and we will make sure to reply within 12 hours, also we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.

Shipping Availability Date
The total delivery time is the sum of the lead time and the shipping time.
Lead time = the time between when you place an order and when we ship it, it’s 7-15 days;
Shipping time = the time between when your order has been shipped and delivered to you(it depends on the shipping method, About 7-55 business days).

Please note, however, that any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).

Shipping Guidelines
Transport of lithium-ion batteries is in the scope of Dangerous Goods Transport Regulations. Therefore many specific requirements have to be respected for their transport. The following recommendations have been created to provide initial practical guidance to the regulations of the transport of lithium-ion batteries.

It refers to the commercial transport by
• Road / Rail (ADR/RID)
• Seafreight (IMDG)
• Airfreight (IATA)
Lithium ion batteries are classified as follows:
• UN3480 Lithium Ion batteries
• UN3481 Lithium Ion batteries contained in equipment
• UN3481 Lithium Ion batteries packed with equipment
Especially the watt-hour rating and other conditions classify which dangerous goods regulations must be
taken into account for the transport of lithium ion batteries. Please refer to the product data sheet.
For all shipments, it is required that all personnel involved in the preparation and transport of lithium ion
cells or batteries receive adequate instruction on these requirements or Dangerous Goods training.
In individual cases, a dangerous goods expert should be consulted. Local authorities are responsible for the
interpretation and implementation of the relevant regulations. They can make decisions differing from this
guidelines. Therefore, no liability can be assumed for the content and the completeness of this document.

IATA/ICAO Updates
2019 IATA Lithium Battery Guidance Document
For more and updated information, please visit IATA website
IATA Packing Instruction 965-970
Standalone = package ONLY contains batteries, NO equipment
Packed with = package contains equipment + batteries that are NOT installed in the equipment
Contained in = package has equipment with batteries installed

	Lithium Ion Battery	Lithium Metal Battery
Standalone	Lithium Ion Standalone (P.I. 965) UN 3480	Lithium Metal Standalone (P.I. 968) UN 3090
Packed With	Lithium Ion Packed With (P.I. 966) UN 3481	Lithium Metal Packed With (P.I. 969) UN 3091
Contained in	Lithium Ion Contained in (P.I. 967) UN 3481	Lithium Metal Contained in (P.I. 970) UN 3091

Transport within Passenger Baggage
Passenger Dangerous Goods Corner

Carrier’s Shipping requirement for Lithium Batteries
Fedex Lithium Battery Shipping Tool (by air and by ocean)
Label changes
Fedex Packaging Guidelines for Battery Shipments
Fedex Overview -2018
Fedex Express   – 2018
DHL Overview    – 2018
UPS Overview    – 2018

DOT (PHMSA) Updates
49 CFR 173.185
Proper Shipping Names
UN 3480, Lithium Ion Batteries
UN 3481, Lithium Ion Batteries packed with equipment
UN 3481, Lithium Ion Batteries contained in equipment
UN 3090, Lithium Metal Batteries
UN 3091, Lithium Metal Batteries packed with equipment
UN 3091, Lithium Metal Batteries contained in equipment

Ship Prototypes of Lithium batteries
173.185(e) – Must be shipped by ground as Class 9
A55 Cargo aircraft under approval. (The lead time for approval is around 3-6 months. Customer can contact PHMSA for shipping approval by air) (DOT)